1. Exchange Eligibility (Section 1)

At Praume, we prioritize customer satisfaction and quality. Please read our exchange-only policy carefully before making a purchase.

• Time Limit: Exchange requests must be raised within 72 hours (3 days) of delivery.
• Exchanges are accepted only in the following cases:
• • Size Issue
• • Damaged Product
• • Manufacturing Defect
• • Wrong Product Received

2. Mandatory Unboxing Video (Section 2)

A proper and clear unboxing video is compulsory for all exchange requests.

• The video must show the package being opened from start to end without any cuts.
• The package and product should be clearly visible in the video.

3. Product Condition (Section 3)

The product must be in the following condition to be eligible for exchange:

• Unused, Unworn, and Unwashed
• In original condition
• With all tags and packaging intact

4. Exchange Process (Section 4)

To initiate an exchange, follow these steps:

• Step 1: Contact us at iampraume@gmail.com or praumelife@gmail.com
• Step 2: Provide your Order ID, Reason for Exchange, and Unboxing Video
• Step 3: Once approved, a reverse pickup will be arranged (subject to pincode serviceability)
• Step 4: After the product passes quality check, the exchange will be processed

5. Important Notes (Section 5)

• No exchange on sale, discount, or clearance items.
• Shipping charges are non-refundable.
• Only one exchange is allowed per order.
• If the requested size or product is unavailable, a store credit may be issued (validity as per store policy).

6. Customer Support (Section 6)

For any exchange-related queries, contact us:

• Email: iampraume@gmail.com
• Website: www.praume.in
• Response Time: We aim to respond to all inquiries within 24 hours