Refund policy

EXCHANGE POLICY

AT PRAUME, WE PRIORITIZE CUSTOMER SATISFACTION AND QUALITY. PLEASE READ OUR EXCHANGE-ONLY POLICY CAREFULLY BEFORE MAKING A PURCHASE.

EXCHANGE ELIGIBILITY

• WE OFFER ONLY EXCHANGE, NO RETURNS OR REFUNDS.

• EXCHANGE REQUESTS MUST BE RAISED WITHIN 72 HOURS (3 DAYS) OF DELIVERY.

• EXCHANGES ARE ACCEPTED ONLY IN THE FOLLOWING CASES:

  • SIZE ISSUE

  • DAMAGED PRODUCT

  • MANUFACTURING DEFECT

  • WRONG PRODUCT RECEIVED

MANDATORY UNBOXING VIDEO

• A PROPER AND CLEAR UNBOXING VIDEO IS COMPULSORY FOR ALL EXCHANGE REQUESTS.

• THE VIDEO MUST SHOW THE PACKAGE BEING OPENED FROM START TO END WITHOUT ANY CUTS.

• EXCHANGE REQUESTS WITHOUT AN UNBOXING VIDEO WILL NOT BE ACCEPTED.

PRODUCT CONDITION

• THE PRODUCT MUST BE:

  • UNUSED, UNWORN, AND UNWASHED

  • IN ORIGINAL CONDITION

  • WITH ALL TAGS AND PACKAGING INTACT

ANY PRODUCT FOUND USED, WASHED, OR DAMAGED AFTER DELIVERY WILL NOT BE ELIGIBLE FOR EXCHANGE.

EXCHANGE PROCESS

• TO INITIATE AN EXCHANGE, CONTACT US AT iampraume@gmail.com OR praumelife@gmail.com WITH:

  • ORDER ID

  • REASON FOR EXCHANGE

  • UNBOXING VIDEO

• ONCE APPROVED, A REVERSE PICKUP WILL BE ARRANGED (SUBJECT TO PINCODE SERVICEABILITY).

• AFTER THE PRODUCT PASSES QUALITY CHECK, THE EXCHANGE WILL BE PROCESSED.

IMPORTANT NOTES

• NO EXCHANGE ON SALE, DISCOUNT, OR CLEARANCE ITEMS.

• SHIPPING CHARGES ARE NON-REFUNDABLE.

• ONLY ONE EXCHANGE IS ALLOWED PER ORDER.

• IF THE REQUESTED SIZE OR PRODUCT IS UNAVAILABLE, A STORE CREDIT MAY BE ISSUED (VALIDITY AS PER STORE POLICY).

CUSTOMER SUPPORT

FOR ANY EXCHANGE-RELATED QUERIES, CONTACT US AT:
EMAIL: iampraume@gmail.com
WEBSITE: www.praume.in